All items are tracked. All your tracking information would be emailed to you once your order is fulfilled.
When will my order be delivered?
PRE-ORDERS:
Our current delivery timeframe for pre-orders is estimated between 5 to 12 weeks.
Should you require your order to be delivered within a shorter period, specifically within 8 weeks, we offer an express production option. To inquire about this service, please contact us via email at info@ilwaadshop.com.
Include the same full name and telephone number on the email, as provided in the Google contact form.
It is essential that you complete our Google contact form accurately, providing all requested information. This allows us to evaluate your request and confirm whether the express production can accommodate your desired delivery date. The link for our Google contact form:
For items marked as "In Stock," Ilwaad Shop typically requires 2 to 7 working days to prepare your order for shipping. If your order is time-sensitive, we recommend contacting us via email at info@ilwaadshop.com.
If you opt for our tailoring service, please note that this may extend the processing time by an additional 2 to 21 days, depending on the complexity of the tailoring.
For urgent tailoring requests or last-minute orders, please reach out to us immediately for express service options.
SHIPPING TIME ONCE DISPATCHED
Domestic UK 1-3 days.
Please note that UK Next Day Delivery and UK Saturday Deliveries postcode restrictions may apply.
Europe 3-5 working days
North America 3-7 working days
Australia & New Zealand 3-14 working days
Africa 3-10 working days
Middle East & Asia 3-10 working days
In rare cases, duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.
Express service available on request please contact us via email info@ilwaadshop.com for more information.
The order(s) will be dispatched between Monday to Friday, excluding local and national holidays. Delivery times are estimates and commence from date of shipping. We shall not be responsible for unpredictable delays.
PLEASE NOTE:Please make sure you re-check if your address is correct.
Ilwaad Shop are not liable in any way shape or form, for your order once it has been shipped.
We advise you to please check with your local Postal/Sorting Office if you have not received your order after 14 days (UK), 20 days (Europe) and 25 days (Rest of the World).
RETURNS:
Ilwaad Shop accepts returns and exchanges on ''in stock'' bridal diracs within 3 days of receipt, provided the item is in perfect, unworn condition and has not been tailored or altered.
Please note that no refunds or exchanges will be offered for the following:
Custom ordered bridal diracs or dresses (whether tailored [sewn] or untailored [not sewn] )
Any tailored items
All pre-ordered items
Accessories, due to hygiene reasons
Nikkah dresses
Special occasion wear
Shaash and Hido iyo Dhaqan fabrics and dresses
Please read our return policy for returning your order with authorisation.
The item must be returned unworn, not tailored and as sold with all tags intact i.e. the same condition in which we sent it in – unworn and unwashed. In the unlikely event that an item is returned to us in an unsuitable condition (e.g. with makeup stains, perfume etc) we may have to send it back to you.
It is the customer’s responsibility to ensure the product is returned back to us and it is also under their liability to cover any postal charges for the return and for the shipping of the new item.
We do however recommend that customers who send for an exchange opt for a registered/signed post in order to have a certificate of postage for their own record.
For international exchanges, the same regulations apply, however if you are from outside the EU you must complete a short customs declaration form; stating that the package encloses ‘returned goods’. If for any reasons the package is stopped at UK customs and a charge has incurred, no payment will be made by Ilwaad Shop and the package will be returned to the sender.
To return your item(s), follow the steps below:
Send us an email toinfo@ilwaadshop.com with your name and order number and the reason for the return and exchange
Wait for our email with your return authorisation.
Return the item(s) using the postal carrier of your preference. You are responsible for shipping costs associated with exchanges and returns. We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
Please insure you include the original invoice when returning or exchanging
You will receive an e-mail once your refund or exchange has been processed
PLEASE NOTE:We are NOT liable for lost return packages, and recommend you to insure and track your package.
To be eligible for a (partial) refund. You have to contact Ilwaad Shop within 72 hours receiving your parcel in the case of any damage on the goods received. If the 72 hours of receiving the parcel exceeded. The responsibility will be the customer.
DIRAC SIZING:
When ordering a customized bridal dirac, you have the flexibility to choose between different styles and materials:
Length Options: Select a shorter dirac without a trail, or shorter dirac with shorter trail or opt for a longer dirac with an extended trail.
Sleeve Styles: Depending on the material, you can choose between half sleeves ending around elbows or full sleeves ending around wrists (half or full bac).
Material Choices: You have the option to customize your bridal dirac using satin, chiffon, lace/net, or velvet, subject to availability.
The total length of the customized dirac is also adjustable, with options ranging from 3 meters to 6 meters.
For each bridal dirac, the specific length and other details are provided in the product description.
TAILORING SERVICE:
Tailored (Tolan):
Selecting the "Tailored" option means your dirac will be sewn by our tailor into a bridal dirac, and if applicable, a matching slip dress.
Untailored (La Tolin):
Choosing the "Untailored" option means the dirac will not be sewn.
The dirac will be delivered as separate pieces of material, which may include:
Dirac: The main fabric (dress)
Gorgorad/Slip Dress Material: satin material for the slip dress or underskirt
Garbarsaar: Shawl / Veil
Hijab (chiffon material only if included in your order)
The number of pieces : traditional dirac is three piece without hijab and 4 piece depends on whether you have included a hijab with your order.
CONFORMITY OF GOOD
Specifications and descriptions of products on this website are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
PRICE AND PAYMENT
The price of the Goods and our postage and packaging charges will be as quoted on our site from time to time, except in cases of obvious error.
Prices of Goods and postage and packaging charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you that we are rejecting it.
If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price.
Payment for all Goods must be made by the payment methods set out below.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we shall not be liable for any delay or non-delivery.
We reserve the right to deduct an administration fee from your credit or debit card to cover our reasonable expenses if the Goods are not delivered because the address is incorrect as a result of you providing incorrect information to us when you placed the order.
Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period.
CUSTOM DUTIES
Orders may be subject to import taxes and/or duties, which are applied when your package reaches your country.
Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local (country) customs. To confirm the shipping fee is always fully paid.
Import fees are always paid by the receiver of goods. Payment of import charges is necessary to release your order from customs. For more information, contact your local customs office.
DELIVERY CHARGE
We currently offer free standard delivery within UK for orders over £150.
Shipping cost varies depending the item and country of receiver.
WEBSITE MATERIALS
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- You must not: sell, rent or sub-license material from the website; reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; edit or otherwise modify any material on the website; or redistribute material from this website.
For nearly six years, we have been delivering ILWAAD’s bridal wear to brides across the globe.
No matter where you are, our worldwide shipping ensures your dream dress reaches you with ease.
Shipping costs for international orders are calculated at checkout—shop with confidence and let us bring ILWAAD’s timeless designs to your doorstep!
Domestic UK 1-3 days.
Please note that UK Next Day Delivery and UK Saturday Deliveries postcode restrictions may apply.
*****
Europe 3-5 working days
North America 3-7 working days
Australia & New Zealand 3-14 working days
Africa 3-10 working days
Middle East & Asia 3-10 working days
The order(s) will be dispatched between Monday to Friday, excluding local and national holidays. Delivery times are estimates and commence from date of shipping. We shall not be responsible for unpredictable delays.
PLEASE NOTE: Please make sure you re-check if your address is correct.
Ilwaad Shop are not liable in any way shape or form, for your order once it has been shipped.
We advise you to please check with your local Postal/Sorting Office if you have not received your order after 14 days (UK), 20 days (Europe) and 25 days (Rest of the World).
In rare cases, Customs in the destination country may impose duties and taxes on your order. Please note that these charges are determined by the local authorities and are the responsibility of the receiver to pay. ILWAAD SHOP has no control over these fees, and we recommend checking with your local Customs office for more information regarding potential charges.
ILWAAD'S SIGNATURE BRIDAL WEAR CATALOGUE
Explore ILWAAD's exquisite signature bridal wear catalogue, featuring ILWAAD's timeless pieces carefully selected for brides who value elegance and allure. Designed with exceptional craftsmanship and attention to detail, our collection offers stunning bridal wear that embodies sophistication and grace.
Perfect for brides who prefer a ready-made option, these beautiful designs can be tailored to your needs and delivered within 3 - 8 weeks, depending on the required adjustments.
If you need your bridal wear sooner, we offer a priority service for our signature bridal wear catalogue.
To request this express service, please email us at info@ilwaadshop.com to confirm availability for your timeframe.
A fee will apply for this expedited service, ensuring your bridal wear is ready in time for your special day.
Choose a timeless masterpiece from ILWAAD’s collection and step into your wedding day with effortless style and confidence.
For any requests or changes regarding a placed order, such as tailoring adjustments or modifications of the shipping address, please send an email to info@ilwaadshop.com with your order details and specific requirements.
Due to the high volume of orders Allahumma Baarik! All requests are handled via email to ensure accuracy and efficiency.
Our team will review your request and provide an updated timeframe for your order via email.
If further discussion is necessary, we will contact you directly via WhatsApp using the telephone number you provided at the time of your order.
This ensures clear communication and a seamless experience for tailoring or updates to your placed order.
Currently, we operate exclusively online, offering our services through our social platforms.
However, we are excited about the possibility of opening a physical store in the future.
Stay connected with us for updates as we continue to grow!
At this time, we do not provide face-to-face bridal consultations or fittings.
However, for our UK-based brides or those visiting the UK, we offer a measurement service with our tailor only for brides wearing diracs that need a fitted slipdress, dirac dresses, Shaash, or Hido iyo Dhaqan dresses.
This service is available after placing an order to ensure accurate sizing and a seamless experience for creating your custom bridal wear.
If this applies to you, please contact us via email info@ilwaadshop.com after completing your order to arrange a fitting appointment.
Tailored (Tolan):
Selecting the "Tailored" option means your dirac will be sewn by our tailor into a bridal dirac. If applicable, a matching slip dress will also be included.
Untailored (La Tolin):
Choosing the "Untailored" option means the dirac will not be sewn. Instead, the dirac will be delivered as separate pieces of material, which may include:
Dirac: The main fabric (dress)
Gorgorad/Slip Dress Material: Satin material for the slip dress or underskirt
Garbarsaar: Shawl / Veil
Hijab: Chiffon material (only if included in your order)
The number of pieces depends on your order:
A traditional dirac is a three-piece set without a hijab.
If a hijab is included, it becomes a four-piece set.
This flexibility ensures you receive your dirac in the style and format that suits your needs.
At ILWAAD SHOP, we accept returns and exchanges for items from ILWAAD'S Signature Bridal Wear Catalogue within 3 days of receipt, provided the following conditions are met:
The item is in perfect, unworn condition.
The item has no damages and no scent whatsoever.
The item is returned in its original packaging.
The item has not been tailored or altered.
Non-Refundable and Non-Exchangeable Items
Please note that the following items are not eligible for returns or exchanges:
Tailored items
Custom Orders (Pre-Orders)
Nikkah dresses
Special occasion wear
Shaash and Hido iyo Dhaqan fabrics and dresses
This policy ensures the integrity and exclusivity of our products while maintaining the highest standards for our customers.
PRE-ORDERS
Over the years, we have proudly designed and launched a wide range of stunning bridal wear.
To accommodate our extensive and prestigious collection, we have made select designs available on a pre-order basis.
This ensures we can continue to offer a greater variety of styles while maintaining the same level of quality and craftsmanship as our Signature Bridal Wear Catalogue.
You can explore these exclusive designs under the tab ‘Pre-Order Collection’.
Pre-orders come with a delivery timeframe of 12 to 16 weeks and are non-refundable due to the customised nature of this service.
We recommend planning ahead to ensure your chosen design is ready in time for your special day.
CUSTOM ORDERS
A custom order at ILWAAD is a premium service tailored exclusively for brides seeking customised bridal wear for their special day. This personalised process allows you to customise material selection, sizing adjustments, fabric color, and color options for the beading and/or stones.
Designed to meet your unique preferences, each custom order is meticulously crafted with care and expertise, ensuring a truly bespoke bridal wear experience. With a delivery timeframe of 12 to 16 weeks, this service offers unmatched attention to detail and elegance for refined brides.
We can customise to suit your preferences:
Material selection: chiffon, satin, velvet, lace and more.
Sizing adjustments: tailored width, length, or overall fit
Colors: fabric color and color options for the beading, stones, and embellishments.
Virtual Bridal Consultation
We are delighted to offer a personalised virtual bridal consultation, exclusively available for brides enquiring about custom orders. This dedicated session allows us to explore details of your preferences ensuring your dream bridal wear is perfectly tailored to you.
While the consultation comes with a fee, this amount will be fully credited towards your total purchase if you proceed with a custom order. This ensures your experience is seamless, professional, and focused entirely on creating a masterpiece for your special day.
Let us bring your vision to life and make your bridal dreams a reality!
1. Contact Us via Email Send your enquiry to info@ilwaadshop.com. Please include the same full name and telephone number you used in our Google contact form.
2. Complete the Google Contact Form It is essential to complete our Google contact form accurately, providing all requested details. This form allows us to evaluate your request and confirm whether we can fulfill your custom order. You can find the form at: Google Form Link (SAFE)
3. Tailor-Made Invoice with Payment Link Upon approval of your custom order, you will receive a tailor-made invoice via email with a secure payment link.
Please note that this is a premium service and will incur higher costs than a regular order due to the significant time, skill, and craftsmanship involved in creating your dream bridal wear.
Custom orders at ILWAAD are a premium service designed exclusively for brides seeking personalised designs.
Each bespoke garment is carefully crafted to your exact specifications, with every detail tailored to your vision. Due to the intricate time, labour, and craftsmanship involved, custom orders cost more than regular orders.
All custom orders must be initiated and processed via email—we do not accept custom orders through any other channels. Please note that we do not accept returns or refunds for custom orders, as these pieces are made specifically for you through a detailed customisation process.
This ensures a seamless and professional experience, focused entirely on creating a masterpiece for your special day.
CONFORMITY OF GOOD
Specifications and descriptions of products on this website are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
PRICE AND PAYMENT
1. Goods and Postage Pricing
The price of the goods and our postage and packaging charges will be as quoted on our site from time to time, except in cases of obvious error.
Prices for goods and postage and packaging charges are liable to change at any time. However, changes will not affect orders for which we have already sent you a Dispatch Confirmation.
2. Pricing Errors
Our site contains a large number of goods, and despite our best efforts, it is possible that some of the goods listed may be incorrectly priced.
As part of our dispatch procedures, we will verify prices: If the correct price is lower than the stated price, we will charge the lower amount when dispatching the goods.
If the correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before dispatching the goods or reject your order and notify you of the rejection.
If a pricing error is obvious, unmistakable, and could have reasonably been recognised by you as an error, we are not obligated to provide the goods to you at the incorrect (lower) price.
3.Payment Terms
Payment for all goods must be made using the payment methods outlined on our site. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If your payment card issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.
4. Administrative Fees for Delivery Issues
If the goods are not delivered because the address provided was incorrect, we reserve the right to deduct an administration fee from your credit or debit card to cover our reasonable expenses.
5. Offers and Promotions
Offers and promotions on our website are subject to availability. We may change or withdraw offers and promotions at any time without notice. Nothing shall oblige us to maintain offers or promotions for any set period.
Terms of Use and Intellectual Property Protection
Unauthorised Use:
Unauthorised use of this website, including its content, layout, and wording, may result in a claim for damages and/or constitute a criminal offence.
Prohibited Actions:
You must not:
- Sell, rent, or sub-license material from this website.
- Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose.
- Edit or otherwise modify any material on the website.
- Redistribute material from this website.
Legal Action for Imitation or Copying:
We reserve the right to take legal action against any individual or entity that reproduces, duplicates, or uses the layout, content, or wording of this website without authorisation. Such actions will be pursued to the fullest extent of the law to protect our intellectual property.
