ILWAAD SHOP - AS SEEN IN VOGUE WEDDINGS

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TERMS & CONDITIONS AND FAQs

DELIVERY INFORMATION

DO YOU SHIP WORLDWIDE?

For nearly six years, we have been delivering ILWAAD’s bridal wear to brides across the globe.

No matter where you are, our worldwide shipping ensures your dream dress reaches you with ease.

Shipping costs for international orders are calculated at checkout—shop with confidence and let us bring ILWAAD’s timeless designs to your doorstep!

HOW LONG DOES SHIPPING TAKE AFTER MY ORDER IS SHIPPED?

IMPORTANT READ BEFORE PURCHASING:

Order Preparation Time:
Please note that orders take time to be prepared, whether or not you choose our tailoring service. Please read on the homepage per collection the delivery timeframe before purchasing.

If you are unsure about the status of your order or get an estimated timeframe to place an order feel free to contact us at info@ilwaadshop.com for assistance.

Shipping Times

Once your order has been shipped, please refer to the estimated delivery times below:

Domestic UK 1-3 days.

Please note that UK Next Day Delivery and UK Saturday
Deliveries postcode restrictions may apply.

*****

Europe 3-5 working days

North America 3-7 working days

Australia & New Zealand 3-14 working days

Africa 3-10 working days

Middle East & Asia 3-10 working days

The order(s) will be dispatched between Monday to Friday,
excluding local and national holidays. Delivery times are estimates and
commence from date of shipping. We shall not be responsible for unpredictable
delays.

PLEASE NOTE: Please make sure you re-check
if your address is correct.

Ilwaad Shop are not liable in any way shape or form, for
your order once it has been shipped.

We advise you to please check with your local Postal/Sorting
Office if you have not received your order after 14 days (UK), 20 days (Europe) and 25 days (Rest of the World).

WILL I BE CHARGED DUTIES AND TAXES?

In rare cases, Customs in the destination country may impose duties and taxes on your order. Please note that these charges are determined by the local authorities and are the responsibility of the receiver to pay. ILWAAD SHOP has no control over these fees, and we recommend checking with your local Customs office for more information regarding potential charges.

ILWAAD'S SIGNATURE BRIDAL WEAR CATALOGUE

WHAT IS ILWAAD'S SIGNATURE BRIDAL WEAR CATALOGUE?

Explore ILWAAD's exquisite signature bridal wear catalogue, featuring ILWAAD's timeless pieces carefully selected for brides who value elegance and allure. Designed with exceptional craftsmanship and attention to detail, our collection offers stunning bridal wear that embodies sophistication and grace.

Perfect for brides who prefer our trending designs, these beautiful designs can be tailored to your needs and delivered within 7-12 weeks, depending on the required adjustments.

If you need your bridal wear sooner, we offer a priority service for our signature bridal wear catalogue.

To request this express service, please email us at info@ilwaadshop.com to confirm availability for your timeframe.

A fee will apply for this expedited service, ensuring your bridal wear is ready in time for your special day.

Choose a timeless masterpiece from ILWAAD’s collection and step into your wedding day with effortless style and confidence.

HOW TO MANAGE YOUR PLACED ORDER

For any requests or changes regarding a placed order, such as tailoring adjustments or modifications of the shipping address, please send an email to info@ilwaadshop.com with your order details and specific requirements.

Due to the high volume of orders Allahumma Baarik! All requests are handled via email to ensure accuracy and efficiency.

Our team will review your request and provide an updated timeframe for your order via email.

If further discussion is necessary, we will contact you directly via WhatsApp using the telephone number you provided at the time of your order.

This ensures clear communication and a seamless experience for tailoring or updates to your placed order.

DO YOU HAVE A PHYSICAL STORE?

Ilwaad Shop is primarily an online boutique, but we do have a private showroom available for face-to-face bridal consultations. These sessions are by appointment only and must be booked in advance via the following link:

👉 Book a Bridal Consultation

This allows us to offer brides that would like to have a personalised and exclusive experience tailored to their vision.

DO YOU OFFER FACE-TO-FACE CONSULTATIONS OR FITTINGS?

Yes, we do! While Ilwaad Shop operates primarily online, we have a private showroom where we offer exclusive face-to-face bridal consultations. These are by appointment only and can be booked here:

👉 Book a Bridal Consultation

For our UK-based brides or those visiting the UK, we also offer an in-person fitting and measurement service with our tailor—available only for brides ordering fitted slipdresses, Dirac dresses, Shaash, or Hido iyo Dhaqan dresses.

This fitting service is offered after your order has been placed to ensure accurate sizing and a seamless custom experience.

If this applies to you, please email us at info@ilwaadshop.com after placing your order to arrange a fitting appointment.

WHAT IS TAILORING SERVICE ?

Tailored (Tolan):

Selecting the "Tailored" option means your dirac will be sewn by our tailor into a bridal dirac. If applicable, a matching slip dress will also be included.

Untailored (La Tolin):

Choosing the "Untailored" option means the dirac will not be sewn. Instead, the dirac will be delivered as separate pieces of material, which may include:

Dirac: The main fabric (dress)
Gorgorad/Slip Dress Material: Satin material for the slip dress or underskirt
Garbarsaar: Shawl / Veil
Hijab: Chiffon material (only if included in your order)

The number of pieces depends on your order:

A traditional dirac is a three-piece set without a hijab.
If a hijab is included, it becomes a four-piece set.

This flexibility ensures you receive your dirac in the style and format that suits your needs.

RETURNS AND EXCHANGES POLICY

At ILWAAD SHOP, we accept returns and exchanges for items from ILWAAD'S Signature Bridal Wear Catalogue within 3 days of receipt, provided the following conditions are met:

The item is in perfect, unworn condition.
The item has no damages and no scent whatsoever.
The item is returned in its original packaging.
The item has not been tailored or altered.

Non-Refundable and Non-Exchangeable Items

Please note that the following items are not eligible for returns or exchanges:

Tailored items
Custom Orders (Pre-Orders)
Nikkah dresses
Special occasion wear
Shaash and Hido iyo Dhaqan fabrics and dresses

This policy ensures the integrity and exclusivity of our products while maintaining the highest standards for our customers.

ORDER CANCELLATION:
If an order is already in production and eligible for cancellation, a fixed cancellation fee of £250 will apply. This fee is non-negotiable. Refunds processing takes up to 30 days.

PRE-ORDERS

WHAT DOES THE ''PRESTIGIOUS PRE-ORDER CATALOGUE'' MEAN?

Over the years, we have proudly designed and launched a wide range of stunning bridal wear.

To accommodate our extensive and prestigious collection, we have made select designs available on a pre-order basis.

This ensures we can continue to offer a greater variety of styles while maintaining the same level of quality and craftsmanship as our Signature Bridal Wear Catalogue.

You can explore these exclusive designs under the tab ‘Pre-Order Collection’.

Pre-orders come with a delivery timeframe of 12 to 16 weeks and are non-refundable due to the customised nature of this service.

We recommend planning ahead to ensure your chosen design is ready in time for your special day.

CUSTOM ORDERS

WHAT IS A CUSTOM ORDER

A custom order at ILWAAD is a premium service tailored exclusively for brides seeking customised bridal wear for their special day. This personalised process allows you to customise material selection, sizing adjustments, fabric color, and color options for the beading and/or stones.

Designed to meet your unique preferences, each custom order is meticulously crafted with care and expertise, ensuring a truly bespoke bridal wear experience. With a delivery timeframe of 12 to 16 weeks, this service offers unmatched attention to detail and elegance for refined brides.

WHAT’S INCLUDED IN A CUSTOM ORDER?

We can customise to suit your preferences:

Material selection: chiffon, satin, velvet, lace and more.
Sizing adjustments: tailored width, length, or overall fit
Colors: fabric color and color options for the beading, stones, and embellishments.
Virtual Bridal Consultation

HOW CAN I REQUEST A VIRTUAL BRIDAL CONSULTATION

We are delighted to offer a personalised virtual bridal consultation, exclusively available for brides enquiring about custom orders. This dedicated session allows us to explore details of your preferences ensuring your dream bridal wear is perfectly tailored to you.

While the consultation comes with a fee, this amount will be fully credited towards your total purchase if you proceed with a custom order. This ensures your experience is seamless, professional, and focused entirely on creating a masterpiece for your special day.

To request this service, please email us at info@ilwaadshop.com.

Let us bring your vision to life and make your bridal dreams a reality!

HOW TO PLACE A CUSTOM ORDER

1. Contact Us via Email
Send your enquiry to info@ilwaadshop.com. Please include the same full name and telephone number you used in our Google contact form.

2. Complete the Google Contact Form
It is essential to complete our Google contact form accurately, providing all requested details. This form allows us to evaluate your request and confirm whether we can fulfill your custom order. You can find the form at: Google Form Link (SAFE)

3. Tailor-Made Invoice with Payment Link
Upon approval of your custom order, you will receive a tailor-made invoice via email with a secure payment link.

PRICING INFORMATION REGARDING CUSTOM ORDERS

Please note that this is a premium service and will incur higher costs than a regular order due to the significant time,
skill, and craftsmanship involved in creating your dream bridal wear.

RETURNS/REFUNDS CUSTOM ORDERS (PRE-ORDERS & NIKKAH DRESS)

Custom orders at ILWAAD are a premium service designed exclusively for brides seeking personalised designs.

Each bespoke garment is carefully crafted to your exact specifications, with every detail tailored to your vision. Due to the intricate time, labour, and craftsmanship involved, custom orders cost more than regular orders.

All custom orders must be initiated and processed via email—we do not accept custom orders through any other channels. Please note that we do not accept returns or refunds for custom orders, as these pieces are made specifically for you through a detailed customisation process.

This ensures a seamless and professional experience, focused entirely on creating a masterpiece for your special day.

NIKKAH DRESS POLICY

If an order is already in production and eligible for cancellation, a fixed cancellation fee of £65 will apply. This fee is non-negotiable. Refunds processing takes up to 30 days.

CONFORMITY OF GOOD

Specifications and descriptions of products on this website are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

PRICE AND PAYMENT

1. Goods and Postage Pricing

The price of the goods and our postage and packaging charges will be as quoted on our site from time to time, except in cases of obvious error.

Prices for goods and postage and packaging charges are liable to change at any time. However, changes will not affect orders for which we have already sent you a Dispatch Confirmation.

2. Pricing Errors

Our site contains a large number of goods, and despite our best efforts, it is possible that some of the goods listed may be incorrectly priced.

As part of our dispatch procedures, we will verify prices: If the correct price is lower than the stated price, we will charge the lower amount when dispatching the goods.

If the correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before dispatching the goods or reject your order and notify you of the rejection.

If a pricing error is obvious, unmistakable, and could have reasonably been recognised by you as an error, we are not obligated to provide the goods to you at the incorrect (lower) price.

3.Payment Terms

Payment for all goods must be made using the payment methods outlined on our site.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If your payment card issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.

4. Administrative Fees for Delivery Issues

If the goods are not delivered because the address provided was incorrect, we reserve the right to deduct an administration fee from your credit or debit card to cover our reasonable expenses.

5. Offers and Promotions

Offers and promotions on our website are subject to availability.
We may change or withdraw offers and promotions at any time without notice.
Nothing shall oblige us to maintain offers or promotions for any set period.

Terms of Use and Intellectual Property Protection

LEGAL ACTION

Unauthorised Use:

Unauthorised use of this website, including its content, layout, and wording, may result in a claim for damages and/or constitute a criminal offence.

Prohibited Actions:

You must not:

- Sell, rent, or sub-license material from this website.

- Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose.

- Edit or otherwise modify any material on the website.

- Redistribute material from this website.

Legal Action for Imitation or Copying:

We reserve the right to take legal action against any individual or entity that reproduces, duplicates, or uses the layout, content, or wording of this website without authorisation. Such actions will be pursued to the fullest extent of the law to protect our intellectual property.

Worldwide Shipping

DELIVERED TO YOUR DOORSTEP

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